If for any reason the customer is not satisfied with the purchase, not utilized items can be returned within 14 days from the date of shipment.

1. Return instructions

The customer must send a request to the e-mail within 14 days.

In the e-mail address must be specified the codes of the items you wish to return, first and last name of the costumer and order number.

The return shipping is to be paid by the costumer, we advice to ship by insured package by courier or mail.

Calzature Ducoli reserves the right to verify the returned items before proceeding with the refund.


2. Refund

Refunds will be processed after the item has been received, verified and accepted.

For orders paid with credit card the refund will be available in about 10 days.

For orders paid with Paypal or bank transfer, the refund will be available on the same account used for payment, minus payment commissions.

The items must be shipped at Calzature Ducoli within 14 days from the refund authorization.


3. Terms and conditions

All the items must be shipped in the original box, that is considered integral part of the item, and it must not be damaged or altered, nor utilized as packaging for the shipment of the item.

Papers and bags inside the box must not be removed.

The shoes soles must be in perfect conditions and must not have any type of marks.

The returns must be shipped on the original shipment box or other compatible package.

Refund cannot be accepted when:

- The item returned is not the same that we shipped

- The item has been used

- The original box and/or the original wrapping is missing

- Any part of the item is missing

- The item is damaged

If the costumer receives a damaged item, or there is a shipment error, the costumer must contact reserves the right to request photographic evidence before authorizing returns for defective merchandise. reserves the right to refuse any refund not compliant with current law (C.d.M. n. 48 del 6 febbraio 2014).


4. Wrong shoe size

It is possible to change the item size if wrong only once.

Contact us

Our hotline is available 24/7

Phone:0364 205816

Contact our hotline